FAQ's
How far in advance do I need to order?
- We can generally offer same day delivery if order is placed by 5pm Monday-Friday. Orders received after 5pm will be scheduled for delivery the next day.
How do I pay for my grocery shopping and delivery order?
- Unless other arrangements have been made, generally you will pay for your items and the service fee upon delivery by cash, check*, debit or credit card. Some special circumstances however, may require a good faith deposit to be placed toward the purchase of your goods and service fee, prior to shopping, for our financial protection.
Can I shop for relatives if I live in another city?
- Absolutely! As long as the person for whom you are shopping lives within our delivery area, you can shop for them and have the groceries delivered their door!
Does the quality of the food I order from Shop4U compare to what I find at my local grocery store?
- You will find the quality of the products the exact same as your local grocery store because that is where we get your groceries, from the local grocery store of your choice!
Can I purchase alcohol, tobacco and Lottery Games?
- Yes and because we believe in keeping our children safe and without addiction, we will ask for I.D. when delivering your grocery shopping order that may contain age appropriate items. The person accepting the order will be required to show proof of age with either a valid, legal, State, Government or Military issued identification card.
Can I use coupons on my grocery shopping and delivery order?
- Yes, however it will be necessary for us to pick up your coupons prior to shopping for your groceries and there may be an additional fee to pick up the coupons from you, unless you have provided them during the delivery of a previous order. There is a $3 additional fee for this service.
- If we already have coupons for specific items that you are ordering, we will use those coupons to save you money on the purchase of your groceries and share the savings with you 50/50. For example, if we provide a coupon that is specific to an item on your order and that coupon is valued at $1.00, we will keep .50 cents of the savings and you will reap the savings of .50 cents on your grocery order. We both win!
How specific do I have to be on my grocery list?
- Because we want you to be at least 99% satisfied with your experience of using, we ask that you be as specific as possible with your grocery list. With millions of individual grocery items available, product description is important. We want to be sure that we get it right for you for the first time and every time!
Will you substitute items that might not be available?
- Yes, unless you specify otherwise! To ensure that your order is completed to your satisfaction, our professional, personal shoppers will use the following guidelines when making substitutions:
- If you do not specify a particular brand when you order, we will carefully select one that is of good quality.
- If a specific size is not listed, the medium size will be selected.
- If the product is out of stock, we will first try to substitute with a different size of the identical product. The next size smaller is selected over the next size larger unless otherwise specified.
- If we cannot change size, we will substitute a different comparable brand of the same product.
- If it is not possible to substitute a size or name brand, the item will be deleted from the order, and you will be informed at the time of delivery. Shop4u.com cannot be held responsible for out of stock items.
*If you would prefer to not have products substituted or if you would prefer to not have certain products substituted, please indicate this information when placing your order.
Can I change or cancel my delivery time after I have placed my order?
- Yes, but you must call and speak with your local Shop4U location to make the change. You must call at least 3 hours before the scheduled delivery time. Sending an email may not be sufficient enough to stop your grocery order from being processed.
Do I need to be home to receive my grocery delivery?
- Unless other arrangements have been made with your local Shop4U location, someone MUST be home to receive and pay for your order. Unfortunately we do not have a fail-proof, viable way to store perishable items from your order for long periods of time. If you need to cancel or change your delivery time, you must call and speak with us to make the change. You must call at least 3 hours before the scheduled delivery time. Sending an email may not be sufficient enough to stop your grocery order from being processed.
What if I receive my grocery shopping and delivery order and realize that I ordered the wrong item or I receive an item I didn't order?
- Complete customer satisfaction is our number one goal. Along with your grocery order, we give you the actual receipt from the grocery store so you are able to make returns or exchanges. If the mistake is ours, we will make it right by returning or exchanging the product for you, or arranging credit on that or a future order.
Can I tip my personal grocery shopper?
- Please do! Though gratuities are greatly appreciated, they are both optional and completely at your discretion. If you are happy and satisfied with the service that was provided to you, a tip is always welcome.